CIO Whitepaper – Development Operations

In 2016, VA’s Office of Information and Technology (OIT) embarked on a sweeping IT transformation to collaborate with our business partners and create the best experience for all Veterans. We stood up the Enterprise Program Management Office (EPMO), a control tower for all IT solutions in development. We realigned our service delivery folks in the field to the IT Operations and Services (ITOPS) organization to standardize our customer service and bolster visibility of trending IT challenges at VA. We’ve since built on that transformation with a focus on IT modernization, creating a VA IT organization that stands toe-to-toe with the top tech companies in private industry.