Advancing TSMO: Making the Business Case for Institutional, Organizational, and Procedural Changes

Transportation Systems Management and Operations (TSMO) presents a key opportunity for transportation agencies today and many agencies have recently been making a significant effort to better leverage TSMO to improve system performance in a cost effective way. This guide explores how a transportation agency’s established Institutional, Organizational, and Procedural (IOP) “way of doing business” can be changed to reduce barriers and increase capabilities for effective TSMO.

Transportation agencies are dedicated to improving the safety, mobility, and reliability of transportation systems to more effectively move people and goods. Agencies also work to support other objectives that serve their customers, including improving quality of life, increasing economic efficiencies, and reducing emissions. Responsibility and accountability to the public to wisely invest resources and achieve optimal performance are key drivers across the public sector, and transportation agencies are no exception.