AI in State Government

State governments are rapidly exploring artificial intelligence to modernize operations, improve service delivery, and support overextended workforces. This paper examines how states are piloting generative and agentic AI while navigating risks related to governance, data quality, privacy, and public trust. Through real-world use cases, it highlights how AI can augment—not replace—human judgment across functions like public safety, taxation, health, and regulatory management. The report underscores the importance of responsible frameworks that balance innovation with accountability.