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Citizen Engagement Content
The Intelligent Enterprise in the Experience...
The most successful government agencies in 2025 will manage a balancing act. They will meet their core responsibilities to provide security, economic opportunity, and services while reimagining the ways they…
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Accelerating Digital Citizen Engagement and...
Government has many of the required tools: Automation, big data and machine learning are changing dialogues among agencies and their constituents. Yet only a dynamic digital framework and a “mindset…
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What is the Difference between Citizen Engagement...
Over the last few years, there’s been a shift from top-down governance to more horizontally organised types of government. This new political current includes all the stakeholders of public policy…
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Citizen Services Making Legacy a Thing of the Past
Citizens engage with government agencies for visa and permit applications, service enrollments, complaints and more. Aging and silo-ed legacy systems, cutbacks due to austerity measures, and increased demand for government…
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Citizen Science Collaboration with the U.S....
Citizen science is science undertaken by the public, usually in collaboration with professional scientific institutions. It encourages citizens to tackle real-world scientific problems and augments traditional science by expanding the…
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Improving Customer Experience in Your Agency...
There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless…
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Service Request Management: To Ensure Your...
Citizens want to be connected to their cities. They want to be able to report issues and concerns that impact their lives, and the lives of others in their community.…
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Meet Your Agency’s Mission on Social
Today, reputations are built and destroyed on social media. With organic reach continuing to decline, every view could be your last chance to make a positive first impression and gain…
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Embracing AI for Civic Enhancement – Your Guide to...
In this digital age, the potential of Artificial Intelligence (AI) to transform the public sector is immense. Governments worldwide have the unique chance to harness AI, revolutionizing governance, public administration,…
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Rethinking Public Engagement
The budget is the most important policy document that a local government produces. As such, it has been recognized for decades that local governments should do better at engaging citizens…
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Strategic Framework for Mainstreaming Citizen...
The World Bank Group (WBG) has a long history of multi-stakeholder engagement in the operations it funds. Multi-stakeholder engagement began in the 1970s, was formalized in the 1980s, and deepened…
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Experimentation Management in the Co-Created...
Under the smart city paradigm, cities are changing at a rapid pace. In this context, it is necessary to develop tools that allow service providers to perform rapid deployments of…
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The Future of Digital Democracy
Included in this paper are interviews with a variety of experts in the field of digital democracy. These conversations were assembled with the ambition to share knowledge and contribute to…
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Social Media for Gov: Harnessing Analytics and...
Social media has been an increasingly significant platform with the potential to serve reliable information dissemination especially amidst a chaotic setting with this COVID-19 crisis. With the growing number of…
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Accela COVID-19 Response Solution
Accela’s COVID-19 Response Solutions program is designed to help agencies deal with high volumes of needed services during stay-at-home directives for citizens and employees. The program includes the following: -Pre-packaged…
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