The Intelligent Enterprise in the Experience Economy for the Public Sector: Preparing for a Government Organization that is Foresighted, Citizen Focused, and Agile SAP

The most successful government agencies in 2025 will manage a balancing act. They will meet their core responsibilities to provide security, economic opportunity, and services while reimagining the ways they serve. They will change their business models to become service orchestrators and information brokers rather than direct service providers, and they will adopt a data-driven culture to make better-informed decisions. The most progressive public agencies will exhibit a new level of transparency, making data available to citizen developers to enable them to create new applications for their communities and providing increased visibility into how tax dollars are being invested.