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Citizen Engagement Content
What is the Difference between Citizen Engagement...
Over the last few years, there’s been a shift from top-down governance to more horizontally organised types of government. This new political current includes all the stakeholders of public policy…
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The Intelligent Enterprise in the Experience...
The most successful government agencies in 2025 will manage a balancing act. They will meet their core responsibilities to provide security, economic opportunity, and services while reimagining the ways they…
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Citizen Services Making Legacy a Thing of the Past
Citizens engage with government agencies for visa and permit applications, service enrollments, complaints and more. Aging and silo-ed legacy systems, cutbacks due to austerity measures, and increased demand for government…
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Improving Customer Experience in Your Agency...
There’s a major shift in government to transform the way citizens interact with agencies across a variety of platforms. More specifically, there is a concerted effort to deliver consistent, seamless…
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Citizen Science Collaboration with the U.S....
Citizen science is science undertaken by the public, usually in collaboration with professional scientific institutions. It encourages citizens to tackle real-world scientific problems and augments traditional science by expanding the…
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Meet Your Agency’s Mission on Social
Today, reputations are built and destroyed on social media. With organic reach continuing to decline, every view could be your last chance to make a positive first impression and gain…
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Service Request Management: To Ensure Your...
Citizens want to be connected to their cities. They want to be able to report issues and concerns that impact their lives, and the lives of others in their community.…
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Experimentation Management in the Co-Created...
Under the smart city paradigm, cities are changing at a rapid pace. In this context, it is necessary to develop tools that allow service providers to perform rapid deployments of…
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Strategic Framework for Mainstreaming Citizen...
The World Bank Group (WBG) has a long history of multi-stakeholder engagement in the operations it funds. Multi-stakeholder engagement began in the 1970s, was formalized in the 1980s, and deepened…
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The Future of Digital Democracy
Included in this paper are interviews with a variety of experts in the field of digital democracy. These conversations were assembled with the ambition to share knowledge and contribute to…
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Social Media for Gov: Harnessing Analytics and...
Social media has been an increasingly significant platform with the potential to serve reliable information dissemination especially amidst a chaotic setting with this COVID-19 crisis. With the growing number of…
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Accela COVID-19 Response Solution
Accela’s COVID-19 Response Solutions program is designed to help agencies deal with high volumes of needed services during stay-at-home directives for citizens and employees. The program includes the following: -Pre-packaged…
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Municipal White Paper
Large events are an important and growing fixture on the calendars of cities across the nation. While there is often an economic upside, these events can create sustainability and community…
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All Hands on Deck: Harnessing Accountability...
Confronting the health effects and the economic upheaval of COVID-19 has required massive money flows as well as rushed and unprecedented decisions on government spending. Dozens of countries have created…
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A Study of the Practices That Cultivate Civic...
This report investigates studies of the activities and practices in communities that effectively drive civic engagement among young people from historically marginalized communities, in order to determine and highlight common…
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