Federal Government

<p>A culture of trust and emotional intelligence at an organization leads to better mental health and a greater retention level. So does a shared language about wellness.</p>
<p>Making use of employee assistance programs and wellness plans without stigmatization or fear can help build a successful wellness culture.</p>


<div style="color: rgb(51, 51, 51);"><p style="color: windowtext;"><span data-contrast="auto" lang="EN-CA" style="color: windowtext;">Customer service leaders are under pressure to do two things at once: improve customer experiences and reduce the cost of delivering them. Traditional approaches often force </span><span data-contrast="auto" lang="EN-CA" style="color: windowtext;">tradeoffs</span><span data-contrast="auto" lang="EN-CA" style="color: windowtext;">, leaving teams struggling to keep pace with growing demand, rising expectations, and limited resources.</span></p></div><div style="color: rgb(51, 51, 51);"><p style="color: windowtext;"><span data-contrast="auto" lang="EN-CA">Join this interactive Ask the Experts session to explore how Dynamics 365 Customer Service enables an agentic service model where AI agents and humans work together to deliver faster, more effective support. Learn how AI agents, Copilot, and intelligent workflows help automate routine tasks, empower service representatives, and create seamless experiences across self-service, assisted service, and service operations.</span></p></div><div style="color: rgb(51, 51, 51);"><p style="color: windowtext;"><span data-contrast="auto" lang="EN-CA">Microsoft experts will answer your questions and share practical guidance on deploying AI across customer service operations, measuring impact, and scaling service experiences responsibly.</span></p></div><div style="color: rgb(51, 51, 51);"><p style="color: windowtext;"><span data-contrast="auto" lang="EN-CA"> You'll also learn how to:</span></p><p><ul><li>Increase self-service success rates and reduce repetitive customer inquiries with AI-powered automation</li><li>Improve first-contact resolution through intelligent intent recognition, routing, and next-best-action recommendations</li><li>Reduce average handle time by providing service representatives with real-time guidance, contextual information, and knowledge recommendations</li><li>Continuously create and improve knowledge content using insights from customer interactions</li><li>Optimize service operations with AI-powered monitoring, recommendations, governance, and workflow orchestration</li></ul></p></div>

Customer service leaders are under pressure to do two things at once: improve customer experiences and reduce the cost of delivering them. Traditional approaches often force tradeoffs , leaving teams struggling to keep pace with growing demand, rising expectations, and limited resources. Join this interactive Ask the Experts session to explore how Dynamics 365 Customer Service enables an agentic service model where AI agents and humans work together to deliver faster, more effective support. Learn how AI agents, Copilot, and intelligent workflows help automate routine tasks, empower service representatives, and create seamless experiences across self-service, assisted service, and service operations. Microsoft experts will answer your questions and share practical guidance on deploying AI across customer service operations, measuring impact, and scaling service experiences responsibly. You'll also learn how to: Increase self-service success rates and reduce repetitive customer inquiries with AI-powered automation Improve first-contact resolution through intelligent intent recognition, routing, and next-best-action recommendations Reduce average handle time by providing service representatives with real-time guidance, contextual information, and knowledge recommendations Continuously create and improve knowledge content using insights from customer interactions Optimize service operations with AI-powered monitoring, recommendations, governance, and workflow orchestration

Virtual / Online

Webinar / Webcast

Artificial Intelligence

Technology

State and Local Government

Private Sector

Microsoft (MSFT)

Ask the Experts: Building an Agentic Service Organization

<div id="u_row_7" style="color: rgb(85, 85, 85);"><div id="u_column_8"><table id="u_content_text_8" role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0"><tbody><tr><td align="left"><p>Please <span style="color: rgb(239, 69, 35);"><strong><a rel="noopener" href="https://carahevents.carahsoft.com/Event/Register/815706-govevents" target="_blank" data-u-link-value="eyJuYW1lIjoicmVnaXN0cmF0aW9uX2xpbmsiLCJhdHRycyI6eyJocmVmIjoiW1JFR0lTVEVSX1VSTF0iLCJ0YXJnZXQiOiJfYmxhbmsifSwidmFsdWVzIjp7fX0=" style="color: rgb(239, 69, 35);">join us for a webinar</a></strong></span> with KnowBe4 to explore how educational institutions can stay ahead of AI-powered social engineering threats. From K-12 schools to universities, attackers are finding new ways to target students, faculty and staff.</p><p><span style="color: rgb(239, 69, 35);"><strong><a rel="noopener" href="https://carahevents.carahsoft.com/Event/Register/815706-govevents" target="_blank" data-u-link-value="eyJuYW1lIjoicmVnaXN0cmF0aW9uX2xpbmsiLCJhdHRycyI6eyJocmVmIjoiW1JFR0lTVEVSX1VSTF0iLCJ0YXJnZXQiOiJfYmxhbmsifSwidmFsdWVzIjp7fX0=" style="color: rgb(239, 69, 35);">Join us</a></strong></span><span style="color: rgb(239, 69, 35);"><strong> </strong></span>to learn practical strategies for reducing human risk, strengthening security awareness and building a stronger security culture across your educational community.</p></td></tr></tbody></table></div></div><div id="u_row_19" style="color: rgb(85, 85, 85);"><div id="u_column_27"><table id="u_content_divider_5" role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0"><tbody><tr><td align="left"><table height="0px" align="center" border="0" cellpadding="0" cellspacing="0" width="100%"><tbody><tr><td><br></td></tr></tbody></table></td></tr></tbody></table></div></div><div id="u_row_16" style="color: rgb(85, 85, 85);"><div><div><div id="u_column_24"><div><div><table id="u_content_text_21" role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0"><tbody><tr><td align="left"><div><p><strong>Key discussion points will include</strong>:</p><ul><li>Understanding how generative AI is fueling hyper-personalized attacks targeting K-12 schools and higher education</li><li>Exploring strategies for overcoming click-through fatigue and engaging teachers, faculty, staff and students</li><li>Shifting from punitive security testing to a more engaging and relevant approach</li><li>Extending cybersecurity awareness to students, employees and families through digital citizenship resources</li><li>Aligning human risk management with FERPA, Title IX and Clery Act requirements</li><li>Strengthening security culture without increasing administrative burden</li><li>Participating in an expert Q&A</li></ul></div></td></tr></tbody></table></div></div></div></div></div></div><div id="u_row_17" style="color: rgb(85, 85, 85);"><div><div><div id="u_column_25"><div><div><table id="u_content_text_22" role="presentation" cellpadding="0" cellspacing="0" width="100%" border="0"><tbody><tr><td align="left"><div><p><span style="color: rgb(239, 69, 35);"><strong><a rel="noopener" href="https://carahevents.carahsoft.com/Event/Register/815706-govevents" target="_blank" data-u-link-value="eyJuYW1lIjoicmVnaXN0cmF0aW9uX2xpbmsiLCJhdHRycyI6eyJocmVmIjoiW1JFR0lTVEVSX1VSTF0iLCJ0YXJnZXQiOiJfYmxhbmsifSwidmFsdWVzIjp7fX0=" style="color: rgb(239, 69, 35);">Don't miss this opportunity</a></strong></span> to learn how your institution can reduce human risk and build a stronger cybersecurity culture. We look forward to seeing you there.</p></div></td></tr></tbody></table></div></div></div></div></div></div>

Please join us for a webinar with KnowBe4 to explore how educational institutions can stay ahead of AI-powered social engineering threats. From K-12 schools to universities, attackers are finding new ways to target students, faculty and staff. Join us to learn practical strategies for reducing human risk, strengthening security awareness and building a stronger security culture across your educational community. Key discussion points will include : Understanding how generative AI is fueling hyper-personalized attacks targeting K-12 schools and higher education Exploring strategies for overcoming click-through fatigue and engaging teachers, faculty, staff and students Shifting from punitive security testing to a more engaging and relevant approach Extending cybersecurity awareness to students, employees and families through digital citizenship resources Aligning human risk management with FERPA, Title IX and Clery Act requirements Strengthening security culture without increasing administrative burden Participating in an expert Q&A Don't miss this opportunity to learn how your institution can reduce human risk and build a stronger cybersecurity culture. We look forward to seeing you there.

Cybersecurity

K-12 / Higher Education

Education

KnowBe4 Government Team at Carahsoft

Carahsoft Technology Corp.

KnowBe4

Human Risk Across the Academic Spectrum

<p style="color: rgb(51, 51, 51);">Agentic AI represents a major shift in how technology is used in government. Unlike traditional AI tools that generate information or recommendations, AI agents can take action — reviewing documents, initiating workflows, coordinating tasks and helping deliver services with minimal human intervention.</p><p style="color: rgb(51, 51, 51);">As states and local governments begin exploring these capabilities, policymakers face a new challenge: How do you govern a digital workforce that can act autonomously while maintaining public trust, accountability and transparency?</p><p style="color: rgb(51, 51, 51);">Join government leaders and AI experts for a practical discussion of the six questions every elected official should ask before deploying agentic AI. From oversight and governance to public transparency, workforce impacts and cross-agency collaboration, this webinar will provide a framework for evaluating opportunities, managing risks and developing policies that encourage innovation while protecting residents.</p><p style="color: rgb(51, 51, 51);">Attendees will learn:</p><ul style="color: rgb(51, 51, 51);"><li>The key differences between generative AI and agentic AI</li><li>Why AI agents require a new approach to governance and oversight</li><li>The six critical questions policymakers should ask before approving agentic AI initiatives</li><li>How leading states and local governments are balancing innovation, risk and public trust</li><li>Practical strategies for creating adaptable policies in a rapidly evolving technology landscape</li></ul><p style="color: rgb(51, 51, 51);">Whether you are a legislator, mayor, county commissioner, city council member or executive leader, this session will help you prepare for the next phase of AI in government.</p>

Agentic AI represents a major shift in how technology is used in government. Unlike traditional AI tools that generate information or recommendations, AI agents can take action — reviewing documents, initiating workflows, coordinating tasks and helping deliver services with minimal human intervention. As states and local governments begin exploring these capabilities, policymakers face a new challenge: How do you govern a digital workforce that can act autonomously while maintaining public trust, accountability and transparency? Join government leaders and AI experts for a practical discussion of the six questions every elected official should ask before deploying agentic AI. From oversight and governance to public transparency, workforce impacts and cross-agency collaboration, this webinar will provide a framework for evaluating opportunities, managing risks and developing policies that encourage innovation while protecting residents. Attendees will learn: The key differences between generative AI and agentic AI Why AI agents require a new approach to governance and oversight The six critical questions policymakers should ask before approving agentic AI initiatives How leading states and local governments are balancing innovation, risk and public trust Practical strategies for creating adaptable policies in a rapidly evolving technology landscape Whether you are a legislator, mayor, county commissioner, city council member or executive leader, this session will help you prepare for the next phase of AI in government.

Management

Risk Management/Regulatory

Government Contractors

Government Technology

Governing

Google Public Sector

Agentic AI Is Coming to Government: The Key Questions Every Policymaker Should Ask

Brain Function with gears and cogs.

Data Sheet

Mental Health 101: It’s OK To Be Not OK

Mental Health 101:  It’s OK To Be Not OK

Access human resources content with GovWhitePapers, a free digital library of government white papers and reports on topics around human resources, and more.

Format:	Data Sheet
Topics:	Human Resources
Website:	Visit Publisher Website
Author(s):	NextGen
Publisher:	GovLoop
Published:	September 5, 2023
License:	Copyrighted
Copyright:	© 2023 Govloop
Tags:	mental health workforce workplace

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Mental Health 101: It’s OK To Be Not OK

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Mental Health 101: It’s OK To Be Not OK

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