Social Media Emergency Management Guidance Tool

Social media is changing the way the public safety community prepares for, responds to, manages, and recovers from emergencies. Social media use and organizational adoption spans a broad spectrum across public safety organizations. As a result, some communities experience a divide between the public’s expectations of government social media use and the government’s delivery capabilities.

To address this gap, the Department of Homeland Security (DHS) Science and Technology Directorate (S&T) coordinated with the Federal Emergency Management Agency (FEMA) and public safety practitioners from the public safety community to develop the Social Media Emergency Management (SMEM) Guidance Tool for emergency managers (EMs) and public information officers (PIOs).