4 Steps to Handle a Critical Conversation

Difficult conversations are a normal part of life, and part of life at work. When faced with a difficult issue with another person, there are three choices: to avoid it, to handle it poorly, or to handle it with care.

In a recent NextGen online training Jennifer Oribello, Senior Learning and Organization Development Specialist II at the Federal Reserve Board, spoke about the path for turning conflict into collaboration through four steps.